Frequently Asked Questions (FAQ)

 

The following FAQs apply to the Belonirto UK indoor furniture online store (hereinafter referred to as “we”) and are intended to help you better understand our shopping process and services.

1. How do I place an order?

You can browse products directly on our website, add your selected items to the cart, and complete the checkout and payment process by following the on-screen instructions.

2. How long does it take to process an order?

After payment confirmation, orders are typically processed within 1–3 business days before being dispatched.

3. Do you deliver within the United Kingdom?

Yes, we currently provide delivery services throughout the United Kingdom. Delivery times depend on the shipping arrangement.

4. How can I track my order?

Once your order has been shipped, you will receive a notification containing order details.
You may also visit the “Order Tracking” page on our website and enter your contact details and order number to check the order status.

5. Can I cancel my order?

You may request cancellation within the specified timeframe before the order enters the shipping process.
Orders that have already been shipped cannot be canceled and may be handled according to the Return and Exchange Policy after delivery.

6. How do I request a return or exchange?

If you need to request a return or exchange, please contact our customer support within the allowed period and provide your order number and relevant information. Details are outlined in our Return and Exchange Policy.

7. How long does a refund take?

Refunds are returned to the original payment card used for the purchase and typically appear within 1–3 business days, depending on the bank’s processing time.

8. How can I contact you?

Address: 2806 21ST ST, TUSCALOOSA, AL 35401-4448, United States
Telephone: +1 (929) 358-4633
Email address: customer@belonirto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)