Return and Exchange Policy

 

This Return & Exchange Policy applies to the Belonirto online store (hereinafter referred to as “we”). By placing an order and receiving your products from our website, you acknowledge that you have read, understood, and agreed to the terms of this policy. This policy applies exclusively to online purchases.

1. Return & Exchange Period

You may request a return or exchange within 40 days from the date of receipt of your order, provided that the conditions outlined in this policy are met. Requests submitted after this period will not be accepted.

2. Eligible Reasons for Return or Exchange

Within the valid period, you may apply for a return or exchange under any of the following circumstances:

• The product has visible appearance defects

• The product has quality issues affecting normal use

• The product has a noticeable odor or severe color difference

• The product received does not match the order details

• No-reason return or exchange (the product must be unused, in good condition, and suitable for resale)

To ensure proper processing, the product must be returned in its original condition, with all accessories, packaging, and included items intact.

3. Unified Return & Exchange Process

Both return and exchange requests follow the same procedure:

• Please contact us via email or telephone to submit your request, providing your order number, proof of payment, reason for return or exchange, and relevant photos or videos

• Our customer service team will review your request promptly. If approved, we will notify you using your provided contact details and confirm the return arrangement

• After approval, please securely package the product and send it to the following designated return address:

  • Return Address: 2806 21ST ST, TUSCALOOSA, AL 35401-4448, United States

• Once we receive and inspect the returned product and confirm that it matches the reported condition:

  • For returns, we will proceed with a refund

  • For exchanges, a replacement product will be dispatched within 1–3 business days

For shipping-related details, please refer to our Shipping Policy.

4. Refund Information

Refunds are processed as follows:

• Refund Method: Refunds will be issued to the original payment card used at checkout (such as Visa or MasterCard)

• Processing Time: After we complete the refund process, funds are generally credited within 1–3 business days, depending on the card issuer

• If the refund is not received within the expected timeframe, please contact us for assistance

5. Cost Responsibility

• If the return or exchange is due to appearance defects, quality issues, noticeable odor, severe color difference, or incorrect items, the return shipping cost will be covered by us

• For no-reason returns or exchanges, the return shipping cost must be covered by you

6. Return Label

Each package includes a return label for your convenience. Once your request is approved, you may use this label to complete the return shipment.

7. Responsibility Statement

We are responsible only for return and exchange requests that comply with this policy and follow the specified process. Products damaged due to improper use, mishandling, or other unreasonable causes are not eligible. We reserve the right to review and verify all requests within a reasonable scope.

8. Contact Us

If you have any questions regarding this Return & Exchange Policy or need assistance with a request, please contact us through the following channels:

Address: 2806 21ST ST, TUSCALOOSA, AL 35401-4448, United States
Telephone: +1 (929) 358-4633
Email address: customer@belonirto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)