Service Policy

 

This Service Policy applies to the Belonirto online store (hereinafter referred to as “we”). By accessing, browsing, or using our website and related services, you confirm that you have read, understood, and agreed to all terms of this Service Policy. This policy applies exclusively to online shopping and related service scenarios.

1. Introduction and Scope of Application

This Service Policy explains the service rules applicable when you use our website, as well as the rights and obligations of both parties.
It applies to online service activities including, but not limited to, product browsing, order placement, payment, shipping, after-sales support, and customer communication.

2. User Accounts and Website Responsibility

When using our website services, you are required to provide true, accurate, and complete information and are responsible for all actions carried out through your account.
We strive to ensure the normal operation of the website. Temporary interruptions caused by system maintenance, technical adjustments, or unforeseen circumstances do not constitute a service breach.

3. Product, Inventory, and Pricing Information

We display product information, inventory status, and pricing on the website.
Product availability and prices may be adjusted based on actual conditions, and the final information shown at the time you place and complete payment for an order shall prevail.
In the event of obvious information errors, we reserve the right to make reasonable corrections and communicate with you accordingly.

4. Orders and Payment

An order is deemed established once you successfully submit the order and complete payment.
We support the payment methods displayed on the website. After payment is completed, an order confirmation will be sent to you by the system.

5. Shipping Policy

We provide delivery services across the United Kingdom. Orders are generally processed within 1–3 business days after payment confirmation.

The estimated delivery time is 5–10 business days, depending on the delivery address and the actual performance of the carrier.

We work only with selected carriers, such as Royal Mail, DPD, and Evri.

Orders with a total value of £70 or more (including £70) qualify for free shipping.Orders with a total value below £70 are subject to a flat shipping fee of £8.99.All prices shown on the website are final prices and do not include any hidden fees.

For more shipping-related details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Orders that have not yet been shipped may be canceled by contacting customer support within 48 hours after order confirmation.
Once an order has been handed over to the carrier, it can no longer be canceled. In such cases, you may apply for a return after receiving the goods in accordance with our Return & Exchange Policy.
For more information, please refer to our Order Cancellation Policy.

7. Return & Exchange Policy

Customers may apply for returns or exchanges within 40 days from the date of receipt. Acceptable reasons include, but are not limited to, the following:

• The product has visible damage or defects

• Manufacturing issues or inconsistency with the product description

• Obvious color differences or abnormal odors

• The received product does not match the order

• No-reason return (the product is unused and the packaging remains intact)

If the return is due to our responsibility, the related shipping costs will be covered by us. For no-reason returns, the return shipping costs shall be borne by the customer.
For further details, please refer to our Return and Exchange Policy.

8. Refund Policy

When refund conditions are met, refunds will be processed as follows:

• Refund Process: After approval of a return or cancellation request, we will initiate the refund process

• Refund Method: Refunds will be returned to the original payment card used for the order (Visa, MasterCard)

• Processing Time: Depending on the processing efficiency of different card issuers, refunds are expected to be credited within 1–3 business days

If the refund is not received within the expected timeframe, please contact us for assistance.

9. Dispute Resolution and Applicable Law

If any dispute arises from the use of our website services, both parties shall first attempt to resolve it through friendly consultation.
We comply with UK law, including GDPR.
We reserve the right to update this Service Policy within a reasonable scope and will notify you of any relevant changes on the website.

10. Privacy and Data Protection

We value your privacy and the protection of your personal information.
The collection, use, and storage of personal information are governed by our Privacy Policy.
For details, please refer to the Privacy Policy page.

11. Intellectual Property

All content displayed on the website, including but not limited to text, images, identifiers, and page layouts, is protected by applicable rights.
No content may be copied, used, or distributed without prior authorization.

12. Limitation of Liability

Within the applicable scope, we are only responsible for reasonable losses directly arising from the provision of services.
We are not responsible for impacts caused by uncontrollable factors or unreasonable use.

13. Amendments to the Service Policy

We may update this Service Policy based on operational needs.
The updated content will be published on the website, and continued use of our services constitutes acceptance of the revised terms.

14. Contact Information

If you have any questions regarding this Service Policy or related services, please contact us through the following channels:

Address: 2806 21ST ST, TUSCALOOSA, AL 35401-4448, United States
Telephone: +1 (929) 358-4633
Email address: customer@belonirto.com
Opening hours: Monday to Friday, from 9:00 AM to 6:00 PM (Europe/London, GMT/BST)